Using an app and not seeing an error for once is next to impossible. Every app has its downtimes, where it is not possible to access any feature irrespective of what troubleshooting step a person performs.
HBO Go is an app, and let me just put it as simple as possible that different types of errors do occur in HBO Go as well. But, there is no need to feel worried because any error in HBO GO app can be fixed within a matter of a few minutes, given a person knows the right steps.
We are going to discuss one of the most common errors that arise in HBO GO today, i.e., ‘Unable to sign in at this time’, please try again later’. The aforementioned error could arise as a result of video playback issues with the HBO Go app.
If you are facing this issue on your Samsung TV and want to get rid of it, then you need to try below-mentioned steps:
- Start off with removing the HBO GO app. If you know the step-by-step instructions, then that’s great, but if not, then you will have to take help of HBO Go support providers. They will help you with this process. The process of uninstalling applications in Samsung TV is a bit different than uninstalling apps on other devices, so you must know the exact steps.
- Once the app has been removed, it’s time to turn off the Samsung TV, wait for a few seconds and then, turn it back on.
- Now, take the remote control of the Samsung TV in your hand and press the ‘menu’ button. Once the menu is displayed on the screen, select ‘support’, then, ‘software update’ and finally, ‘update now’.
- It’s time to download a fresh copy of HBO GO app. So, download it and then activate the app. If you know the process of activating HBO GO app, then that’s good, but if not, then again, you will have to turn up to the experts who know how to activate HBO GO on Samsung TV.
Once the app has been activated, you can begin watching your favorite content, and there won’t be any video playback issues. But, if you are still facing activation issues, then you can perform below-mentioned steps.
- Reset your Samsung TV
If the HBO GO app doesn’t get activated on the Samsung TV, then you will have to restore the device to the default settings followed by updating the software. Make sure that the latest version of the software is installed on the TV. After that, reinstall the app. Once the app has been reinstalled, try activating the same. If it is activated, then you can jump in the air with joy, but if not, then you have to move onto the next step.
- Unplug your Samsung TV
The activation issue can be resolved by unplugging the Samsung TV for three minutes and then, plugging it back in. Try to activate the HBO GO app after performing this process and I’m sure it will activate.
You can get in touch with HBO GO help and support providers if the issue doesn’t get resolved. They will assist you in the most accurate way because of the vast experience that they possess with regards to HBO GO app.